Frequently asked questions

Here you will find answers to questions about infrared heaters. Do you have more questions? Then please contact us, we will be pleased to assist you.

Isn't heating with electricity much too expensive?

The power consumption of an infrared heater is calculated by our technical personnel according to your specific conditions and can therefore be determined very precisely. The transformation into heat takes place directly, with no detour via piping systems.
Flats and houses heated by infrared heaters save up to half the costs compared to oil or gas-fired central heating systems.

In future electric cars will be a very interesting alternative to means of transport that use petrol or diesel fuel. The consumption costs are lower in this case as well.

So why not heat with electricity? Our infrared heaters heat using a patented heating plate technology, realising extremely low consumption values in the process.

Can I use infrared heating in new buildings as well?

Yes, of course. New buildings can be planned and realised directly with infrared heaters up to passive house standard. The building can then be planned directly without a heating room, oil tank, gas connection or chimney. This results in many advantages, because the necessary cables can be laid directly where they are required during the installation of the house’s electrical system.

Do I have to service my infrared heater?

No, your infrared heater is maintenance-free; there are no further costs.

Is my infrared heater subject to wear?

Ihre Infrarotheizung ist verschleißfrei. Sie haben keine weiteren Kosten durch Wartung, Schornsteinfeger, Reinigung, ect.

Which infrared heater do I need for my flat, house or room?

Our trained technical personnel will answer this question in a consultation with a reliable heat requirement calculation.

With which voltage is the infrared heater operated?

Each infrared heater is operated with perfectly normal 230 Volt mains voltage (socket).

How long is the connecting cable to the infrared heater?

The connecting cable for the marble heater is 1.5 metres long and has no plug.

All other products have a connecting cable of 2 metres in length with a plug for the socket.

Can we mount the infrared heater ourselves?

Yes, the infrared heater is fastened to the wall by two holders on the back side. Please refer to our installation instructions for more precise information. Electrical work must be carried out by technical personnel of course.

Can the infrared heater be mounted horizontally or vertically?

Yes. Take a look at the home examples on our website.

What sizes are offered?

An overview can be found in our data sheets.

Why is the infrared heater so effective?

The infrared heater heats up the walls, furniture and objects in a room and not the air. The warmed-up objects in the room store the heat longer than the air and give it off again. (Similar to a soapstone fireplace).

How does infrared radiation work?

In a similar way to the sun or a soapstone fireplace, the heat rays are transferred directly to the bodies and solid materials in the room and do not need to use the air as a means of transport.

Is infrared radiation injurious to health?

No, on the contrary. The radiant heat has a beneficial effect on people. Since no air turbulences result, infrared heaters are also particularly suitable for people who suffer from allergies.

Does my home have to be particularly well insulated?

Fundamentally speaking, good insulation is of course always advantageous.

With infrared heaters, however, many things are completely different to heating systems with which you heat up the air by convection. With normal heating the warm air must heat up materials and people; the walls must be well insulated so that this warm air doesn’t disappear again immediately.

With infrared heaters materials and people are heated up directly. Initially no insulation is necessary at all; it even works in large halls and churches. Merely for the subsequently indirectly generated heat is good insulation always advantageous.

Can I simply switch my infrared heater on and off?

No, in order to achieve the lowest heating costs is it important to heat a room continuously. The infrared heater has a certain warm-up time during which you heat up the room to the desired temperature. Switching on and off is thus counter-productive. With suitable electronic controllers it is of course possible to realise a setback temperature, e.g. during the night. However, the selected setback temperature may not be too large.

The longer the infrared heater is in operation, the more heat will be stored in the walls and the cosier the room climate will become. The heater can then usually be operated with a setback temperature at night, since sufficient heat is stored in the walls.

Can a child burn itself on the infrared heater?

No, although the infrared heater reaches a temperature of about 90 degrees and one is naturally startled on touching it. That is a normal human reaction. To date we have not heard of any case where injuries have occurred. In addition, however, we have installed an overtemperature safety switch with a tripping temperature of 85 °C that automatically resets itself after cooling down to approx. 75 °C.

Can the heater be used in the bathroom?

Yes. Take a look at the home examples on our website. However, a constant minimum temperature should be maintained in the bathroom and increased by a difference of maximally 1 to 2 degrees when visiting the bathroom.

How long is the warranty on infrared heaters?

5 years on all products

Can I continue to use the existing heating in the same room?

Yes, that is possible because we use our own controller.

Can I mount an infrared heater on the ceiling?

Yes, that is possible, but we – Gossmann GmbH – advise against it. This variant should only be chosen in absolutely exceptional cases.

Is it possible to use the heater only for ‘auxiliary heating’ and how does that work?

Yes, ‘auxiliary heating’ is possible. But what exactly is ‘auxiliary heating’?

‘Auxiliary heating’ means increasing the temperature of a room that has a basic temperature achieved with an already installed heating system.

This is possible under certain conditions. The number of radiators required in the room is then calculated according to the total energy required. If you only wish to use the heater for ‘auxiliary heating’, this will reduce your costs but not the number of required radiators or the required heating power.

I don’t want to heat the room, just an occupied area – is that possible?

Yes, the infrared radiant heat is perceived very well in a range of 2 to 2.5 metres here.

Can the heater be painted with emulsion, laminated or used like a memo board?

This is possible as long as the materials that are applied can withstand a maximum temperature of 120 degrees Celsius and coefficients of expansion and contraction are taken into account accordingly. However, we cannot give any guarantee for such modified products. A significant change in the efficiency / heating power cannot be ruled out.

Are mounting materials included?

Mounting materials are supplied with the glass heater, the all-rounder and the mirror heater. Only holders are supplier with the marble heater; in this case materials must be acquired according to the structural conditions.

Can an infrared heater be used as a towel dryer?

The infrared heater reaches its full effectiveness only when it can radiate freely into the room; a towel rail in front of the infrared heater is therefore completely counter-productive.

What is the best way to mount the feet on the all-rounder?

The feet should be mounted on the infrared heater in a horizontal position.